Style Club FAQ

How to check for updates. 

For Iphone 

1. Open the Settings app.
2. Tap General.
3. Tap Software Update.
4. Your iPhone will check for updates and show you the status: 

• If up-to-date, it will say "iOS is up to date".
• If an update is available, you'll see an option to Download and Install.  

To enable automatic updates (recommended) 

1. In the Software Update screen, tap Automatic Updates.
2. Turn on Automatically Download and/or Automatically Install for nightly updates over Wi-Fi.  

For Android 

1. Open Settings: Find and tap the Settings app icon on your phone.
2. Navigate to System: Scroll down and tap on System (or sometimes About phone).
3. Find Update Section: Tap Software update, System update, or System & updates.
4. Check for Updates: Tap the button to Check for updates or Download & install.  

What You'll See 

• "Your software is up to date": Means you have the latest available for your device.
• Download/Install Prompt: If an update is ready, you'll see options to download and install it.
• Android Version: You'll see your current Android version and security update status in Settings > About phone.  

Types of Updates 

• Android Version Updates: Major new Android releases (like Android 16).
• Security Patches: Monthly security fixes.
• Google Play System Updates: Important security and performance updates via the Play Store.  

Note: Update availability depends on your phone manufacturer (Samsung, Pixel, etc.) and model, with Pixel phones often getting updates first. Connect to Wi-Fi and ensure your phone is charged before updating.  

For iPhone (App Store) 

1. Open the App Store.
2. Tap your profile icon (top right).
3. Scroll down to see available updates; if your app isn't listed, it's updated.
4. Pull down and release to refresh the list if needed.  

For Android (Google Play Store) 

1. Open the Google Play Store app.
2. Tap your profile icon (top right).
3. Tap Manage apps & device, then See details under "Updates available".
4. If your app is listed, tap Update; if not, it's current.  

To check a specific app's version 

• Inside the app, look for a Settings, Help, or About section for version info, as the stores might not always show the exact version number.  

Delete the Style Club app completely from your phone and reinstall it! 

How to delete. 

For Iphone/Ipad IOS 

1. From Home Screen: Touch and hold the app icon, tap Remove App, then Delete App, and confirm.
2. Using Spotlight Search: Swipe down on the Home Screen, search for the app, touch and hold the icon in the results, then Delete App.  

For Android 

1. From Home Screen: Press and hold the app icon, then drag it to an "Uninstall" area or tap the "X" or trash icon that appears and confirm.
2. Through Settings: Go to Settings > Apps, find the app, tap it, then tap Uninstall.
3. Using Play Store: Open the Play Store, tap your profile icon > Manage apps & devices, select the app, and tap Uninstall.  

How to reinstall. 

For iPhone (App Store) 

1. Open App Store: Tap the blue App Store icon on your iPhone.
2. Search: Tap the "Search" tab (magnifying glass) and type the app's name.
3. Select App: Tap the app from the results.
4. Get/Install: Tap Get, then Install, and use Face ID, Touch ID, or your Apple ID password to confirm.  

For Android (Google Play Store) 

1. Open Play Store: Find and tap the Google Play Store app icon (a colorful triangle) on your home screen or app drawer.
2. Search: Tap the search bar at the top, type the app's name (e.g., "Netflix"), and press the search icon.
3. Select App: Tap on the app from the search results to see details.
4. Install: Tap the Install button (or the price for paid apps) and follow any on-screen prompts.  

1. Use a dark background; uploading points may take a while. 

2. If the receipt is over €150, awarding the points may take several business days. 

2. If you still have a complaint, please visit the Amsterdam The Style Outlets information desk, and we will provide a suitable solution. 

1. Follow all previous steps regarding updates for your phone and the app. 

2. If you still have a complaint, please visit the Amsterdam The Style Outlets information desk, and we will provide a suitable solution. 

1. Does the virtual card have sufficient balance? Check this in the Style Club app. 

2. Has the virtual card also been converted to a card in your phone's wallet (like other debit and credit cards)? 

3. Is the store a participating store? 

You can earn points at all Amsterdam The Style Outlets stores via the app. Paying with the virtual card is only possible at participating stores. You can find these here: https://amsterdam.thestyleoutlets.nl/nl/style-club 

4. My card has balance, has been transferred to my phone's wallet, and I'm trying to pay at a participating store, but it's not working. 

The retailer may need to make a split payment: one payment with the virtual card for the balance on the card and a second payment for the remaining balance, which must be paid with a payment method of your choice. 

Come to the information point at Amsterdam The Style Outlets, and we will provide a suitable solution.